FEC Brands, operating as Family Fun Brands ("we," "our," or "us"), owns, operates, or represents entertainment venues and brands including Laser Bounce, ClawCADE, Q-ZAR, Q-AXE, The Arcade Pros, AmuseTrack, and related properties.
1. Information We Collect
We may collect personal and non-personal information that you voluntarily provide, including:
- Name, email address, phone number, birthday, and contact preferences.
- Booking, event, membership, party, waiver, purchase, and payment-related information.
- Messages, form submissions, service requests, reviews, and customer support details.
- Automatically collected data such as IP address, device type, browser, pages viewed, and cookie or analytics data.
2. How We Use Information
We use information to operate and improve our services, including to:
- Process bookings, purchases, memberships, events, service requests, and customer inquiries.
- Send transactional messages, confirmations, reminders, updates, and support communications.
- Send marketing communications where permitted by law and your consent preferences.
- Improve website performance, guest experience, operations, reporting, security, and fraud prevention.
- Comply with legal obligations and enforce our terms, policies, and rights.
3. Text Messaging and A2P Compliance
If you opt in to text messaging, you consent to receive automated transactional and/or marketing messages from Family Fun Brands and represented brands at the phone number you provide. Message frequency varies. Message and data rates may apply. Consent is not a condition of purchase. You may opt out at any time by replying STOP. For help, reply HELP or contact us at admin@fecbrands.com.
4. Email Communications
If you provide your email address, we may send transactional, service, event, booking, and promotional emails. You may unsubscribe from promotional emails using the unsubscribe link included in those emails.
5. Cookies and Tracking
We may use cookies, pixels, analytics tools, and similar technologies to support site functionality, measure performance, understand traffic, improve marketing, and protect our services. You can manage cookie settings through your browser, though some features may not work properly if cookies are disabled.
6. Sharing of Information
We may share information with:
- Service providers that support bookings, payments, marketing, CRM, analytics, communications, hosting, security, and operations.
- Family Fun Brands entities, represented brands, and partner locations for legitimate business purposes.
- Legal authorities or other parties when required by law or necessary to protect rights, safety, security, and property.
We do not sell or rent personal information as a standalone business practice.
7. Data Protection
We use reasonable administrative, technical, and physical safeguards designed to protect personal information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
8. New York Privacy and Consumer Protection
We seek to comply with applicable U.S. federal and New York State privacy, consumer protection, and data security obligations, including reasonable safeguards for private information. New York residents may contact us to request access, correction, deletion, or withdrawal of marketing consent where applicable.
9. Children's Privacy
Our websites and services are intended for use by adults, parents, guardians, and individuals age 13 or older. We do not knowingly collect personal information from children under 13 without appropriate parental or guardian involvement. If we learn that we have collected such information improperly, we will take reasonable steps to delete it.
10. Third-Party Links
Our websites may link to third-party websites, booking platforms, payment processors, social networks, and service providers. We are not responsible for their content or privacy practices.
11. Updates to This Policy
We may update this Privacy Policy periodically. Updates will be reflected by a new "Last Updated" date. Continued use of our websites or services after an update means you accept the revised policy.
12. Contact Us
FEC Brands / Family Fun Brands
Attn: Privacy Officer
Email: privacy@fecbrands.com
Phone: (516) 234-5545
Address: 630 Old Country Road, Suite 0001E, Garden City, NY 11530